Dave Telford
Founder
Full time ⦁ Permanent
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Research and Development
Developing opportunities for the business and securing the future growth of the business
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Delivery
Tracking options
Worldwide delivery options
Improvement & Growth
Sales, CX, cost & efficiency improvement
Business growth research
Melanie de Nervaux
Managing Director
Part time ⦁ 28.5 h ⦁ Permanent
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Integrator
Monitoring the performance of the business and the finances, bringing the people together on the journey.
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Improvement & Growth
Sales, CX, cost & efficiency improvement
Business growth research
Abbie Stafford
E-Comm Manager
Part time ⦁ 22.5 h ⦁ Permanent
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Lead the Trello/E-comm processes
Organise and plan what work needs to be done and by who
Lead projects and business improvement functions
Provide the team direction, guidance and support
Head up SEO improvement
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Acquisition
High Ranking SEO
Improvement & Growth
Sales, CX, cost & efficiency improvement
Terry O’Brien
Front End Developer
3 days per month ⦁ Freelance
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Provide front end development services for all our stores
Provide strategic advice on Tech improvements regarding the site
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Onsite Experience
Site Speed & Checkout
Improvement & Growth
Sales, CX, cost & efficiency improvement
Business growth research
Scott Robbins
Warehouse Manager
Full time ⦁ Permanent
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Shipping and Receiving – Organise receiving and dispatching of goods.
Safety Compliance – Enforce health and safety regulations within the warehouse.
Team Supervision – Lead, train, and manage warehouse staff for efficient operations.
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Acquisition
Amazon
Onsite Experience
Product information
Products in stock and purchasable
Delivery
Quick Pick & Pack
Low error rate
Sturdy packaging
Improvement & Growth
Sales, CX, cost & efficiency improvement
Kate Falber
Buyer & Brand Relationship Manager
Part time ⦁ 30 h ⦁ Permanent
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Purchasing stock
Main contact for brands
Organise promotions and onsite activity
Payment Runs
Month end accounts checks
Invoice rec
Cash flow management
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Acquisition
Brand & Product Selection
Paid Advertising
Onsite Experience
Products in stock and purchasable
Pre-orders
Delivery
Low error rate
Re-purchase
Promo Activity
Tinc Collett
UX Designer
Part time ⦁ 30 h ⦁ Permanent
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Improving newsletters, site updates, and CX decisions to strengthen retention and satisfaction.
Cohesive branding, UX, & marketing strategies
Implementing new software, automation to enhance efficiency & CX
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Onsite Experience
Merchandised Promotions
Optimised Site Nav and CX
Post-purchase
Transactional emails
Reward scheme
Feedback on products & service
Re-purchase
Automation Cycle
Email Marketing
Improvement & Growth
Sales, CX, cost & efficiency improvement
Anna Astill-Smith
Adwords Specialist
Daily AM ⦁ Freelance
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Manage budgets and ROAS targets for paid traffic coming into all sites.
Manage budgets and ROAS for all social paid.
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Acquisition
Paid Advertising
Amelia Badge
Marketing Executive
Full time ⦁ Permanent
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Create all site Promotions and merchandise
Create Basket offers/Cart upsells
Manage Amazon growth and account health
Social media - Insta/FB post and generate content
Update homepages & marketing messaging
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Acquisition
Brand & Product Selection
Product Merchandising
Amazon
Onsite Experience
Merchandised Promotions
Upsell & Cross-sell
Delivery
Low error rate
Lauren Hawkins
E-Comm Executive
Full time ⦁ Permanent
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Create and update products across websites
Upload and edit images, videos, and descriptions with SEO
Manage categories and brand pages
Research & Development projects - Manage TikTok platform and shop
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Acquisition
Product Merchandising
High Ranking SEO
Onsite Experience
Product information
Optimised Site Nav and CX
Johnny Mann
Software Engineer
Full time ⦁ Permanent
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Create solid connections between systems
Create Simple solutions that solve big problems
Improve profitability through efficiency and an increase in revenue
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Improvement & Growth
Sales, CX, cost & efficiency improvement
Isobel Templeton
Customer Service
Part time ⦁ 20 h ⦁ Permanent
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Answer queries from customer emails
Process returns
Check disputes
Check Amazon
Check and update customer on pre-order delays and OOS
Check and confirm reviews
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Acquisition
Amazon
Post-purchase
CS Support
Natalie Harris
Graphic Designer
Part time ⦁ 22.5 h ⦁ Permanent
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Design engaging, on-brand, high-converting email newsletters.
Align email designs with marketing campaign goals.
Craft persuasive, concise, and grammatically correct copy.
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Re-purchase
Email Marketing
Taylor Williams
E-Comm Support
Full time ⦁ Permanent
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Answer queries from customer emails
Check disputes
Answer queries from Buying Mailbox
Chase suppliers on missing items and missing POs
Purchase invoices
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Acquisition
Amazon
Onsite Experience
Products in stock and purchasable
Pre-orders
Delivery
Low error rate
Post-purchase
CS Support
Contractors
Alexis (Caroline H & Caroline R)
Accountant
Hours variable ⦁ Freelance
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Reconcile all banks
Renconcile all Stripe/Paypal/Amazon transactions
Produce monthly management reports
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Improvement & Growth
Sales, CX, cost & efficiency improvement
Callum Rippard
Warehouse Operative
Full time ⦁ Permanent
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Pick, pack, and prepare goods for dispatch.
Moving goods safely.
Assist with stock takes.
Receive, store, and organize inventory.
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Delivery
Quick Pick & Pack
Low error rate
Christian Stefanczyk
Warehouse Operative
Part time ⦁ 30 h ⦁ Permanent
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Pick, pack, and prepare goods for dispatch.
Moving goods safely.
Assist with stock takes.
Receive, store, and organize inventory.
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Delivery
Quick Pick & Pack
Low error rate
Zoe
Commercial Consultant
3 days per month ⦁ Freelance
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Strategic guidance on how to attract more new brands
Using contacts in the industry to approach new brands
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Acquisition
Brand & Product Selection
Improvement & Growth
Business growth research